Refund Policy

Understanding our refund terms and processes for our digital services.

We value your satisfaction and trust and want you to be happy with our services. However, we understand that sometimes things may go differently than planned or expected, and you may want to request a refund or exchange. This refund policy explains the terms and conditions under which we offer refunds or exchanges for our services and how you can make a request.

What Services Are Refundable or Non-Refundable

We offer various digital marketing services, including Amazon VA, PPC management, SEO, Graphic Design, Web Development, and more. Some of these services are refundable or non-refundable, depending on the nature and stage of the service delivery.

  • Refundable services: These are services that still need to be completed or delivered or that still need to meet your expectations or requirements, as agreed in the scope of work document. For example, you may request a refund for a web development project that is still in progress or for a graphic design project that does not match your specifications.
  • Non-refundable services: These services have been completed or delivered or have met your expectations or requirements, as agreed in the scope of work document. For example, you may not request a refund for a PPC campaign that has been launched and managed or for an SEO audit that has been performed and reported.

How Long You Have to Request a Refund or Exchange

You have 14 days from the service delivery or completion date to request a refund or exchange unless otherwise stated in the scope of work document. If you do not request a refund or exchange within this period, you will be deemed to have accepted the service and waived your right to a refund or exchange.

How You Can Request a Refund or Exchange

To request a refund or exchange, you need to contact us using the details provided in the Contact Us section of our website. You need to provide your name, email, phone number, order number, the service for which you are requesting a refund, and the reason for your request.

How We Issue Refunds or Exchanges

If we approve your request, we will issue a refund or exchange according to your preference and the following terms:

  • Refund: We will refund your original payment method unless you agree to a different method. We will deduct any fees or costs incurred during the service delivery, such as ad account rental fees, taxes, or third-party charges.
  • Exchange: We will issue an exchange in the form of a store credit, a service replacement, or a service upgrade, depending on the availability and suitability of the service.